Política de envio
Thank you for shopping at Imaginárium. This policy applies to all orders shipped to European Union countries and other international destinations.
Processing & Delivery Times
Orders are processed within 1–3 business days after payment confirmation. Estimated delivery times:
- Western Europe (Germany, France, Spain, Italy, Netherlands, Belgium, Austria, Portugal): 7–15 business days
- Northern Europe (Sweden, Denmark, Finland, Ireland): 8–16 business days
- Central & Eastern Europe (Poland, Czech Republic, Hungary, Romania, Bulgaria, etc.): 10–20 business days
- Other international destinations: 10–25 business days
These are estimates and may vary due to customs clearance, public holidays, or carrier delays.
Shipping Costs
Shipping costs are calculated automatically at checkout based on destination and order weight. Free shipping may apply during specific promotions.
Order Tracking
Once your order has shipped, you'll receive an email with a tracking number. Please allow up to 48 hours for tracking to become active.
EU Consumer Rights
In accordance with the EU Consumer Rights Directive, you have the right to cancel your order within 14 days of receiving it, without providing any reason. To exercise this right, please contact us via our store's contact page.
Delays & Delivery Issues
If your order hasn't arrived within the estimated timeframe, please reach out — we'll do everything we can to resolve it promptly.
Contact
For any shipping-related questions, please contact us through our store's contact page.